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face mask FAQ

FACE MASK
FREQUENTLY ASKED QUESTIONS

No. Our masks offer easy-to-wear, comfortable personal protection but are not medical-grade or N95. For more information about guidelines, visit https://www.fda.gov/medical-devices/personal-protective-equipment-infection-control/n95-respirators-surgical-masks-and-face-masks

Our masks offer UPF 50+ sun protection with Coolcore® breathable, wicking fabric that is ideal for performance activity and day-to-day wear, indoors or outdoors

Yes. Our masks are reusable, washable, and designed for day-to-day wear.

Our masks are designed for a snug, secure fit on your face. The unique contouring of the mask allows your nose to be covered while allowing clearance around your eyes for visibility. It also curves on the bottom, allowing a more secure fit below the chin.

If the mask is too tall, cinch down the mask fabric around the elastic ear loop for a custom fit. You can also tie a knot in the elastic ear loops to size down if needed.

Our Adult mask is One Size, which can fit a person’s width (ear to ear) between 11 to 17.5 inches and height (nose bridge to chin) between 4 to 5.5 inches, with adjustments.

Our Kids’ mask is Kids’ M/L (3-12 yrs), which can fit a person’s width (ear to ear) between 10 to 15 inches, and height (nose bridge to chin) between 2.5 to 4 inches, with adjustments.

In April 2020, we led the procurement of 200,000 surgical masks for Oregon regional hospitals at a reduced cost, with the goal of providing essential medical equipment to health care workers on the front lines of the Covid-19 pandemic.

Coolcore® is a performance fabric that regulates temperature by managing heat and moisture. The proprietary construction helps manage and distribute your body heat, and if you work up a sweat, it cools through regulated evaporation. Coolcore® fabrics are engineered to distribute moisture quickly throughout the garment. Since the moisture spreads throughout the garment, it will dry much faster, keeping you cool and comfortable.

No. That’s why we chose to partner with Coolcore®. While other cooling fabrics use chemicals to enhance wicking, transportation, and evaporation, Coolcore® fabrics are chemical-free. Topical chemicals can not only can be harmful to your skin, but after only a few washes, the cooling properties of the product are no longer effective. Coolcore® cooling technology is built into a fabric’s fibers, preventing any decline in performance and maintaining cooling properties for the life of the garment. For more information, visit our Coolcore® Fabrics page.

As a first step, we recommend adjusting the position of your mask and glasses. For example, try pulling the mask up and resting your glasses over the mask to create a better seal at the top, which should minimize upward airflow. Keep the mask snug around your face.

Another tip: wash your glasses in soap and water. Soap leaves behind a thin layer that helps to act as fog barrier.

We recommend washing your mask after a full day of use, or if damp or dirty. Our masks are machine washable, and we recommend line drying.

Our masks are machine washable, and we recommend line drying.

Yes. All of our hats, accessories and masks carry our Lifetime Guarantee.

No, unfortunately we are unable to accept returns on masks for safety reasons.